About Us
Who We Are and What We Do:
At Lake Ontario Veterinary Clinic we understand that your pet is an important part of your family. We want to help you provide your pet with a long, happy and healthy life. We believe that every happy, healthy pet needs a great veterinary care team by their side. We also believe that a strong partnership between you (the owner) and the veterinary care team that you choose is vital to providing the high quality care your pet deserves. When you choose Lake Ontario Veterinary Clinic for your pet's care, you are choosing a team of professionals who want to partner with you to provide individualized care that is just right for you and your pets.
Every Client Who Walks Through Our Doors Can Expect:
Outstanding Customer Service
In order to provide exceptional pet care, we need to develop a strong veterinary-client-patient relationship and that starts with providing excellent customer service! We want to make sure that you and your pet feel comfortable whenever you set foot (or paw) inside our office. From our friendly, helpful receptionist and veterinary assistants, to our knowledgeable, compassionate Licensed Veterinary Technicians, and our patient, caring Veterinarians, you and your pet will encounter high-quality customer service throughout the facility.
Individualized Client Education
Not every pet has the same preventative care needs or health problems and not every client has the same questions or concerns. We want to make sure that we are addressing your individual pets needs and any concerns that you have at each and every visit.
Open Communication
The best way we can help you make confident decisions about your pet's care is to keep you well-informed every step of the way. We strive to make the evidence-based reasoning behind each of our recommendations clear, but we also welcome your questions whenever they arise. We want you to fully understand the value of our services so that you can be certain of the care decisions you make and the quality of care your pet receives.
Active Participation in Care Decisions
Choosing the right diagnostic and treatment plan for a sick pet is rarely a one-size-fits-all situation. When it comes to making recommendations about your pet's diagnostic and treatment plan, we highly value your input as their owner. We do our best to ensure that you fully understand the options available so that you can make informed medical decisions about what diagnostics and treatments are right for you and your pet.
